Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with all original tags (where applicable). You’ll also need your order number or proof of purchase.

To start a return, please contact us at christiepacific@bigpond.com.

If your return is accepted, we’ll provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.

Please note that a return surcharge (restocking fee) may apply, depending on the product being returned. The applicable surcharge will be advised and deducted from your refund once your return has been assessed.

You can always contact us at christiepacific@bigpond.com if you have any questions about returns.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll assess the issue and work to resolve it as quickly as possible.

Exchanges

The quickest way to receive the item you want is to return the original item. Once your return has been approved, you can place a separate order for the replacement item.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Any applicable return surcharge (restocking fee) will be deducted from the refund amount. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at christiepacific@bigpond.com.